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COVID-19 Updates

What our Family Practice is doing to take action!

Atown Family Med

Medical Practice Update- FAQ

Posted: January 26, 2021

Are you open during COVID-19?

Yes, we are open! Although we have limited in-person appointments, we have been successfully conducting Telemedicine (Phone/Video) appointments. To learn more about Telemedicine, please see the previous post below. We have been working to provide the same amount of commitment, dedication, and care to our patients as if they were being seen by the clinicians in-person. 


When will you be seeing patients in-person?

We are creating and updating our practice protocols, as well as training our staff and clinicians, to better handle patient care amidst the COVID-19 pandemic. We are hoping to slowly transition into in-person appointments in mid-February of 2021. We will post updates as the time comes closer!


Are you taking New Patients?

Yes! Contact our office to see we accept your insurance (805)461-7144


What are your hours?

We are open Monday to Thursday, from 9 am to 4 pm. 

We take lunch from 12 pm-1 pm.


What should I do if I have questions about COVID-19 

and/or about the vaccine?

To learn about the COVID-19 virus or the vaccine in SLO county, 

visit: recoverslo.org

For more information regarding the COVID-19 virus or vaccine, 

visit:  https://combatcovid.hhs.gov/ 

https://www.usa.gov/coronavirus 

https://www.coronavirus.gov/ 

https://www.cdc.gov/coronavirus/2019-ncov/index.html 


Will you be offering the COVID-19 vaccine at your practice?

Unfortunately, no. Vaccines are administered at select Public Health locations. To learn more about eligibility and vaccination locations, visit recoverslo.org 


Please be patient as we are all constantly adapting during this turbulent time.

We will keep you updated with any new changes! 

We appreciate our wonderful patients and we look forward

 to continuing your care virtually!

Telemedicine

Our alternative to in-office appointments.

Our Family Practice will remain open to continue providing the best care possible for our patients. Your health should not be overlooked during this difficult time. That is why we have decided to offer a contact-free alternative to our in-office visits via phone or video (depending upon the type of appointment). This allows our patients to conduct their thorough 

appointments with clinicians without the risk of exposure. 


We are seeing select patients in-office (please read below about our new protocols for in-office appointments).


If you wish to have a Telemedicine visit with your clinician, please contact our office at (805) 461-7144

CDC Compliant Protocols

Our response to COVID-19 in the office.

Since we have opened our office to seeing patients again, we have stayed up-to-date with all CDC recommended protocols to assure our patients health during this strenuous time. We have streamlined the intake process for patients and have inducted more thorough cleaning protocols to allow patients to feel at-ease in our practice. If you wish to learn more about our updated protocols, call our office at (805) 461-7144.

Patient Screening/ Intake Protocols

Our new patient screening protocols.

We are meticulously screening our patients before their appointments. We have a large demographic of at-risk patients, so we are very rigorous and in-depth with this procedure. We ask that all patients call from their car upon arrival for appointments so that our staff may begin the screening process. Afterwards, our Medical Assistant will come outside to meet you, take your temperature, and bring your inside to your designated exam room. We do ask that all our patients wear a face masks upon arrival for your appointment. If you do not have a mask, one will be provided to you, free of charge. We also request that patients limit the number of people that come with them for their appointment. For any questions or further clarification, please call our office at (805) 461-7144.

Learn More About COVID-19